The retail revolution is just getting started and Consumers are discovering a drastically different buying experience. Smartphone touches are replacing credit card swipes; tablet screens are becoming point-of-sale systems and voice enabled networks let you shop hands free!
This era of digital change brings about promising opportunities for Retailers – along with a host of new risk. For instance,
- As online and mobile continue to grow and acquire a larger retail share, will physical stores become a part of the past?
- What is the role of cusomter care in era of automation with digital-driven shoppers?
- With powerful search tools, AI and IoT are allowing customers to easily find daily deals and incentives. Can the industry find any room for increased profitability?
- What are the new technologes dirving this sector and how will they impact brick & mortar and e-commerce today and in the future?
Join us as our expert panelists debate these and others questions.